1. What you are buying
Everything sold on TrustBrick is a digital resource: workbook and document templates, guides, and access to the matching consoles on this site. Nothing physical is shipped. Access is released to your account the moment an order reaches a paid state, which is what shapes the rest of this policy.
2. Cancelling an order
An order that has not been paid can be cancelled by you at any time from the order record under Orders. Nothing has been charged and nothing has been released, so the cancellation takes effect immediately and there is nothing to refund.
A paid order cannot be cancelled from your account, because the files and console access it pays for are released at the moment it is paid. From that point the refund rules below apply instead.
3. When an order is refunded
Because resources are delivered digitally and immediately, a paid order is generally not refundable once access has been released. We do refund in these cases:
- You were charged twice for the same order, or a payment was captured against an order that was already paid.
- Money left your account but the order was never marked paid, and no files or console access were released.
- The resource was not delivered. The order shows as paid but the files or console access it covers did not reach your account, and we cannot put that right.
- The resource is materially not what the product page described.
- Applicable law requires a refund.
A change of mind after the files have been released is not by itself a ground for a refund. Every product page states exactly what is delivered — read it first, and write to us before ordering if anything about the scope is unclear.
4. How to request a refund
Write to hr@trustbrick.co.in
from the email address on the account, quoting the order reference (it
looks like TB-260910-A1B2C3 and appears on the order record
and on the confirmation page), and tell us what went wrong. Please raise
the request within 7 days of the payment.
We acknowledge a refund request within 2 business days and decide within 5 business days of receiving the details we need to assess it.
5. How an approved refund is paid
Approved refunds go back through the payment provider to the original payment method. We cannot redirect a refund to a different card, account or instrument. Once we issue it, the provider and your bank control the timing: the money normally appears within 5 to 7 business days. The order moves to a refunded state and the reference returned by the provider is recorded against it.
When an order is refunded, the access it released — the files and any console it unlocked — is withdrawn.
6. Failed and pending payments
If a payment fails, the order stays unpaid and nothing is released. If your bank shows an amount debited against a failed or pending order, it is normally an authorisation that was never captured; banks reverse these automatically, usually within 5 to 7 business days. If it has not reversed after that, send us the order reference and your bank reference and we will trace it with the provider.
This installation runs the simulated payment provider. Orders placed here are demonstrations: no money is taken, so there is nothing to refund.
7. Deposits recorded inside the platform
Rent, deposit, deduction and refund figures recorded against a tenancy are your own operating records. TrustBrick stores what you enter; it does not hold, transfer or refund those amounts, and it is not a party to them. This policy covers orders placed with TrustBrick, and nothing else.